Frequently Asked Questions
ukDuty free is the system of sales at retail outlets that are exempt from the payment of certain local or national taxes and duties, allowing to reduce the price of the featured goods. According to the Eurasian Customs Union Customs Code, goods cannot be imported to the domestic market and can be sold exclusively to those customers, who are leaving the territory of Ukraine.
To purchase goods in duty free, you need to be a passenger traveling abroad.
Discount is applied to the purchase of goods in duty-free shops, a list of which is located on the website.
To get a discount, you need to use MyDutyFree service at least 2 hours before your departure outside the customs territory of Ukraine.
With the help of the discount codes received on the website, you can purchase and pick up the goods at a reduced price directly at the selected duty free shop after passing the passport control.
The discount is applied only to the products you have chosen through the Mydutyfree service.
You can cancel your order from your personal account. You can also contact our customer support via email at email@example.com. If you've changed your mind about certain items in your choice, tell the cashier directly in the store, and they would remove it from your purchase. If you want to add some goods to your purchase, please create another pre-choice. Discounts do not apply to the goods you add to your purchase in the store at the airport.
The duty-free shop is located at Boryspil airport right after passport control zone. Pick up your purchase at Mydutyfree cash desk in the Exclusive Beauty store. Contact the cashier to get your purchase.
Purchase and payment are made in duty-free store at MyDutyFree pickup point at airports or border checkpoints.
You can pay for your purchase in euros, dollars and pounds (besides, one purchase can be paid for in several currencies).
Duty free shops at Borispil International Airport accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.
Prices on the website can slightly vary from the prices at a duty free shop, due to constant changes in currency exchange rates and the fact that the rate of exchange set by the National Bank of Ukraine can differ from the internal rate at the shop. We apologize in advance for any inconvenience this may cause.
MyDutyFree grants a discount of 7% on all items, presented on the website. Besides, we offer additional discounts for clients of our partners.
If you are the owner of a premium Masterсard®: Platinum, World Black Edition, World Elite, Corporate, you get an additional discount of 8%, that is, you can make purchases with a discount of 15%. To use the discount, you need to enter a promo code (which you can find on the Mastercard website) in the promotional code field. To recive a discount you need to pay for a purchase using Masterсard® premium cards: Platinum, World Black Edition, World Elite, Corporate at the airport.
In order to place a pre-choice, registration at mydutyfree.net is required. This will allow you to cancel your choice, view purchase history and create a wishlist. Registration also simplifies making a pre-choice.
You can sign-in via accounts on social networking sites, such as Google+ or Facebook.
In general, there are no restrictions relating to the sale of items in duty free stores. However, you should take into account that the country you are leaving for may have import restriction on specified goods - primarily, alcohol and tobacco. Please, learn importation rules of the country you are flying to before placing a pre-choiсe. The complete list of limitations you can find at https://mydutyfree.net/customs-allowances
Should you purchase an item of a substandard quality, please send a message to firstname.lastname@example.org.